Refund policy

Return & Refund Policy

At AVENIC, each piece is made to order. Because our products are produced specifically for each purchase, all sales are final and we do not accept returns or exchanges for change of mind, incorrect size, or incorrect color selection.

We encourage you to review all product descriptions and size guides carefully before placing your order.

Cancellations

Orders may be submitted for cancellation within 15 minutes of purchase. After this period, your order may already have entered production and cannot be canceled or modified.

Damaged, Defective, or Incorrect Items

We stand behind the quality of every AVENIC piece. If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery.

Please provide:

Your order number
A brief description of the issue
Clear photos showing the problem

Once reviewed and approved, we will arrange an appropriate replacement or refund at no additional cost to you.

Incorrect Size or Color

Because each item is made to order, we cannot provide refunds or exchanges when an incorrect size or color was selected during checkout. Please review the applicable size guide before completing your purchase.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us immediately. Once an order has entered production or shipped, we cannot guarantee that the address can be changed, and additional shipping charges may apply.

Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible so we can investigate the shipment with our fulfillment and delivery partners.