Shipping Policy

At AVENIC, each piece is made to order and prepared specifically for you.

Free U.S. Shipping

We offer FREE standard shipping on U.S. orders.

Processing & Production

Because many AVENIC pieces are made to order, please allow approximately 2–7 business days for your order to be produced and prepared for shipment.

Processing times may vary during new releases, high-volume periods, holidays, or due to product availability.

Delivery

Delivery time begins once your order has completed production and has been shipped.

Shipping times vary depending on your location and the carrier. Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Please note that production time and shipping time are separate.

Multiple Shipments

AVENIC works with multiple specialized fulfillment partners. If your order contains multiple items, your pieces may be produced at different facilities and arrive in separate packages at different times.

You will receive tracking information for each shipment as it becomes available.

Shipping Address

Please verify your shipping address carefully before completing your purchase.

If you notice an error after placing your order, contact us immediately. We cannot guarantee address changes once an order has entered production or has been shipped.

AVENIC is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided at checkout.

Shipping Delays

Once a package has been transferred to the shipping carrier, delivery may occasionally be affected by weather, carrier delays, holidays, or other circumstances outside of our control.

We will always do our best to assist you if there is an issue with your shipment.

Lost, Damaged, or Incorrect Orders

If your order is lost in transit or arrives damaged, defective, or incorrect, please contact us with your order number and relevant photos, when applicable.

We will review the issue and work with our fulfillment partner to provide an appropriate resolution.

Questions?

For questions regarding your shipment, please contact AVENIC Customer Support and include your order number so we can assist you as quickly as possible.